Internet Delivery Benefits
Brand image is reinforced when seen via an alternative channel.
Presentation quality can be very attractive.
Interactivity increases customer enjoyment in the process.
Customer has more timely information delivered to a more comfortable location.
Variable cost is near zero, much lower than voice telephone banking.
Product can be customised/updated. There are no stock, package or deployment costs.
Data is in computer readable form which may allow integration with accounts systems.